Teacher, teach thyself

I’ll admit I’m a linguistic reactionary.  It was all downhill after Webster’s gave the nod to spell “supersede” as “supercede.”  After that, the next thing you knew, glossy magazines and Ivy League alums were repeating the nonsensical malapropism “hone in” (sharpen inward?) instead of “home in” (derived from homing pigeons, which seek a known destination). Cats and dogs lay down together, and the rest is history.

But is even the most basic grammar now becoming a lost art among public schoolteachers?

At least weekly, we must correct the “corrections” of certain of our daughter’s teachers.

For example, her summer writing teacher — a UC Irvine instructor — corrected “philosophocal” to “philisophical.”  This week, the teacher’s assistant tackled a run-on sentence by simply cleaving it with a period, so that the second “sentence,” now a fragment, began with “but” and a comma — introducing three errors in a single change.

We live in a purportedly top public school district.  Either we are misinformed on that point, or the situation is worse elsewhere.

Leave a Comment

Stop or I’ll shoot… myself

Microsoft’s latest competitive brainstorm is to give away Office, its flagship product, in online form.  This recalls an old comedy scene, in which a thief, cornered by police, points his gun at his own head and says, “Let me go or I’ll shoot!”

The media inexplicably painted this as a countermove against Google.  But, ah, how is dropping your own price to zero an offensive maneuver?

Microsoft still has momentum, but two big things changed in July 2009.

  1. For the first time, a competitor with vast engineering resources pledged to release a free alternative operating system.  It will run on netbooks, the fastest-growing computer segment, and where Microsoft is weakest due to performance problems.
  2. For the first time, Microsoft pledged to give away a version of Office.

Most of Microsoft’s profit comes from those two products, and ever-increasing price pressure is now nearly certain.  I had purchased MSFT very cheaply last November at about 20, on the stock market swoon, and was only too happy to dump it at a 20% profit last month.

One risks later embarrassment by mentioning specific trades, and that may well happen here.  I prefer to hold for years, so this runs against style.  Moreover, I still think MSFT could have years of stability ahead.  But I’m less sure of it than before.  Selling now offered over 30% CAGR pretax.  A very pretty bird in the hand.

Leave a Comment

Street smarts

Yesterday morning, I heard two construction refit workers arguing in a parking lot next to their utility trucks.  One looked and sounded typically Californian, while the other was Hollywood’s interpretation of a Bronx hoodlum: musclebound, bandanna, prison tattoos, body piercings, and a deafeningly loud, apishly guttural New York accent, unusual out West.

Apish New Yorker was the smart one.

“Dang, it’s hot today.  I want an inside job,” said Californian.

“You’re a f***ing idiot,” said Apish New Yorker.  ”We got da perfect jobs.  In 10 years dere ain’t gonna be inside jobs.  Dey all goin’ ta India, and da recession jes’ makes ‘em go away faster.  Dey ain’t comin’ back.  You work on a phone or a computer, you history, you gonna be lining up to work for guys like me.  The face-ta-face job, dat’s da job dat sticks, ‘cuz dey can’t move it offshore.  Get wit’ da f***ing program.”

I might have put it differently, but pretty accurate.

Leave a Comment

Knowing industry competition

It’s surprising to see big companies fail simply by misunderstanding the nature of competition in their own industry.  I do not mean misunderstanding their competitors — that is more common, and more understandable.  But to misunderstand the nature of competition itself, the terrain on which the battle is fought, never ceases to amaze.

Contemplate the decline of Network Solutions (hereafter NS), which was the #1 Internet domain name registrar in 2000, but now a fraction the size of GoDaddy (hereafter GD), which has registered 5x more names.

NS was a pain to use, but not unusable.  Support was bad, but not terrible.  GD beat them somewhat on these fronts, but they are not the reason for the lopsided outcome.

The battlefield was simply price. Domain name registration is a nearly pure commodity, and GD took over simply by charging less.

It didn’t have to end this way.  NS was much bigger, and hence presumably had at least a small cost advantage a decade ago.  If NS had simply charged a penny less than GD, there would be no GD.  That option no longer works, because GD now has huge scale and presumably the lowest costs.  Inexplicably, NS never reacted.

At the time, I recall reading that NS treated the business as a cash cow.  Rightly so:  domain registration is a good business for a sustainably low-cost producer, as with any commodity business.  But you have to connect the dots tactically, watch the competition, etc.

GoDaddy management, though undoubtedly sharp, really owes its biggest thanks to the mistakes of Network Solutions (which still charges triple vs GD).  If NS had done the right thing, no amount of brilliance at GD would have worked.

Another business facing this same situation is the Corporation Service Company, which most people have never heard of.  Venerable CSC provides “registered agent” services in Delaware.  Tons of corporations form in Delaware, because it has a huge stack of corporate case law, making lawsuits cheaper for both sides to resolve.  But to form there, you need a “registered agent” there.  CSC is the gorilla of that business.

But till recently, they were not a nimble gorilla.  As the world moved online, cheap one-person shops arose to provide the same service.  I saved 70% by changing to one of these.

Unlike Network Solutions, CSC got wise, simply phoned all their lost customers, matched the low offer, and got all their business back.  This is not brilliant — it’s simply doing the obvious, which NS didn’t.

Leave a Comment

Healthcare: two megaphones

There is little actual news on the healthcare debate.  Instead, as with much of modern media, we instead simply see dueling press releases, half repeated verbatim by MSNBC and Huffington Post, and the other half repeated verbatim by Fox News and the National Review.

Lost between the two megaphones are a few simple facts, mentioned by no one.

First, US healthcare is already socialized.  Requiring businesses to provide health insurance to employees is a market-distorting government intervention, functionally identical to a healthcare tax, except that coverage is less universal.  Free marketeers thus have little cause to argue against change — we would merely move from one socialist scheme to another one.  Free markets lost this fight in the 1960′s, so why argue for the status quo now?

Second, the Administration’s argument for a “keep-them-honest” public health insurer is based on the unproven assumption that existing health insurers are not competing.  Is that really true?  Why?  No one has explained this.  If health insurers are already free to compete for business, why are costs rising at quintuple the inflation rate?  Collusion?  That’s a problem we can attack through existing regulatory structures, not a new insurer.

There is no question that the existing system does three things wrong:

  • Fails to independently measure and publicize the ROI (return on investment) of preventive medicine and lifestyle changes.
  • Fails to provide high-ROI medicine to the uninsured population, which would be cheaper than fixing the same population’s acute problems later at charity hospitals.
  • Fails to measure and publicize the ROI (positive or negative) of using expensive patented drugs and devices instead of cheap generic drugs and devices.

In short, the problem is a lack of transparency.  Sound familiar?

Leave a Comment

Joyride around the Maginot

Google’s OS announcement is reported as a frontal assault on Microsoft, because that’s a story the media loves to tell.  Reporters just can’t help casting it that way.  They love the battle royal.

But this is not frontal assault. More like a joyride around the Maginot.

Logically GOOG would attack MSFT at its weakest, most inflexible point: netbooks, where Vista doesn’t run at all, and Windows 7 Beta is reportedly slow (and also unfinished).

Just as logically, GOOG would attack MSFT where switching costs are lowest. Netbooks are not used for heavyweight desktop software, and hence their users have lower OS switching costs than users of, say, Windows-based accounting software.

Why do it? Because user-friendly netbooks would hugely increase the total number of Google users. For now, netbook adoption is limited by the expense, footprint and slowness of Windows, and by the user-unfriendliness of Linux.

Linux distros, though super useful (I run several), have low consumer adoption because of less polished UI and peripheral support. These are solvable problems, but remain unsolved because no one entity has had both the resources and interest to polish up free software.

But given is an economic reason, it can be done. Apple built its slick UI and driver stack atop BSD Unix to sell more hardware. If Google thinks it can sell more ads and services atop a consumer-friendly Linux, they certainly have the resources to make Linux friendly to Peoria, Shenzen or Santiago.

Summary: they have no intention of moving up the ladder to heavyweight PCs. Instead, this is an “Innovator’s Dilemma” move, creating a low-end mass market product that will always remain economically unviable for Microsoft.

Leave a Comment

Complexity vs. Transparency

Eliminate regulation! Let the market work it out!  I’m 99% receptive to the laissez-faire mantra.  But examining exceptions is more interesting than repeating obvious ideology, so let’s look at an exception.

Even the most dogmatic laissez-faire advocates, if reasonable, will acknowledge the need for transparency to permit markets to function efficiently.  For example, you need access to accurate financial statements to estimate the value of a company’s stock.  Thus LF advocates agree with regulations that enforce transparency.

But what is transparency?  The usual definition is to make more information publicly available.  But this misses a fundamental observation:  complexity diminishes transparency.  To appreciate this, consider an example we have all experienced.

In the past year, you have probably clicked through dozens of license agreements in various software programs and Web pages.  For example, on a Mac you clicked through more than a dozen agreements last year simply to run system software upgrades.

These are binding contracts.  But have you read all of them?  Any of them?

Of course not. There isn’t time. It could take 100 hours a year — about two weeks of work time — just to read your clickthrough agreements.  So you don’t.  Now you have a somewhat opaque business relationship with your software and Web service vendors, because the aggregate complexity of all such agreements exceeds your real-world capacity to absorb their meaning.

Similar examples include credit cards and insurance policies.  The typical homeowner has a half dozen of each, each with a binding agreement of 10,000 words or more, which is typically modified one or more times per year.  No one reads them, because no one can.

It turns out that the end buyers of mortgage-backed securities were in a similar position, but with a difference: they typically had a fiduciary duty to understand what they were signing.  Faced with the real-world impossibility of understanding the wildly complex MBS agreements — some of which are more than a thousand pages — they could have chosen not to buy.  Instead, they laid off the fiduciary responsibility to the rating agencies, simply assuming that AAA meant “safe,” as it had for the century prior to about 2004.

One could argue it was reasonable to believe the ratings, and that rating agencies blew it.  Or, one could claim (as rating agencies now do) that rating agencies were faced with the same problem:  the instruments are too complex to rate with confidence, and thus the buyer should fend for themselves.  But either way, the central problem is that the instruments themselves are so hard to understand that even professionals don’t get it.

This illustrates the complexity vs. transparency issue vividly.  By the traditional definition, MBS are utterly transparent, because you can obtain and read the entire agreement before buying.  But by any practical definition, they are opaque, because real-world buyers — even fiduciaries like bank investment managers — don’t have enough hours in the day, and possibly not enough theoretical background, to evaluate them.  Moreover, there is the well-documented psychological problem that almost everyone overestimates their understanding of complex things.

Caveat emptor?  The laissez-faire dogmatist might argue that those who don’t understand should simply not buy.  Again, true in theory, but again with a real-world, practical problem:  as MBS are currently prepared, if everyone who didn’t understand them didn’t buy, there would be no MBS industry.

“Well, maybe there should be no MBS, then!” some will say.  This is like saying, “fire is always bad because it burned me once.”  Fire is so useful that we tolerate occasional catastrophes.  Similarly, a stable MBS industry has such enormous benefits, from a capital efficiency standpoint, that we have an interest in seeing them presented simply enough to permit real-world transparency, and thus reliable ratings and comprehending buyers.  Tame the fire;  don’t extinguish it.

I conclude from this that federal regulation may want to focus on a “reasonable man” standard for simplicity in the presentation of financial instruments to certain types of buyer.  Not because careless buyers deserve it, but as a way to make complex instruments usable in the real world.

Leave a Comment

“Green Shoots” Pop Quiz

The widely reported “imminent economic recovery” results mainly from:

  1. Record high credit card default rates
  2. Record high prime mortgage default rates
  3. 70-year low US factory capacity utilization
  4. 35-year high unemployment, still rising
  5. 65-year high fiscal deficit, accelerating
  6. Doubling of oil prices in 3 months
  7. Magical thinking

There is essentially no evidence of recovery.  Even a single quarter of positive GDP growth, or employment growth, or income growth.  Anything.  The market is up 35% on sheer hope.  Beware.

Leave a Comment

Offshoring retail

Nostradoofus prediction for 2010:  Web retail is increasingly offshored.

To see why, pay a quick visit to the World’s Scariest E-commerce Site.  Savor the broken English, salted with nonsequitur French and Italian.  Admire the ragged formatting and non-matching fonts.

The site claims its location is “Alabama,” but they ask 20 business days for delivery, and the domain is registered in Shenzen, China.  Er, Alabama is far from California, but not that far.

If you actually buy something at that site, as I did, you’re greeted with the chilling purchase completion message, “Dummy string.  Actual purchase completion message goes here.” You then experience two weeks of deafening silence from “customer service” before your order arrives. But it does arrive.

What?  You’re not running out to buy from this site?  Before deciding, consider this:  on my first $100 purchase there, I saved 70% off the price of an equivalent item from a US site.  Including shipping costs.

So don’t look at the site itself, but rather what this site is trying to do.  Where is that $70 being saved?  They are cutting out the entire wholesale-retail chain, and shipping directly to your door from factories in Shenzen.  This is quite interesting.

And it gets better with scale. Once they are receiving 50 or 100 orders a day, they can ship them all in one box to the US, then break them up to trans-ship domestically.  Inventory? All in China, almost free to store.  Website?  Maintained in China, nearly free.

Perhaps most interesting is that, by locating near the factories, the retailer can eliminate inventory entirely, simply buying as needed directly from the factory.  This, in turn, permits the retailer to list a vastly larger catalog, since need not actually stock anything, but has immediate access to everything.

In the most extreme manifestation, the end buyer becomes the endpoint of a just-in-time delivery system, in which retail orders directly trigger production runs in China.

Yes, there are site quality issues. For now. But I would not bet against the ability of the industrial titans of Guangdong to solve that problem.  Web vendors of imported durable goods should be squirming, because this system is inherently and vastly more efficient.

Leave a Comment

Good business => good reputation

Ed Colligan today is officially out as CEO of Palm, ostensibly due to the fizzled Palm Pre product launch.  Perfect example of Warren Buffett’s aphorism that when a good manager runs a bad business, only the reputation of the business survives.

We routinely confuse great businesses with great leaders. For example, eBay was a natural monopoly almost from inception. It enjoys network effects so large that, after 1998, it would have wildly succeeded with a chimpanzee at the helm.  Think about this before voting in Ms. Whitman as governor.  Not to say she’s bad — maybe she’s great.  The point is we have no evidence either way, because eBay was such a great business that good leadership was unnecessary to its success.

As regards Palm, my opinion (as CEO of a top-5 Palm software developer during the peak of Palm’s popularity) is that, barring some hail-mary move, Palm’s window of opportunity had already closed before Ed took command.

Ed will do great in private equity.  Apparently it runs in the family:  his older brother Bud, also very sharp, is a general partner at top-tier VC firm Accel Partners. All longtime Palm folks who know Ed expect his best work is still ahead, now unencumbered by Palm’s limitations.

So now it’s Rubinstein’s turn to be tarred (perhaps even feathered) by Palm’s decline.  By all indications, he is a brilliant product guy (caveat:  he’s the first Palm CEO that I’ve never met).  And the personal choice is obvious — he would never get to run Apple. But as he no doubt knows by now, Palm has none of Apple’s competitive advantages: scale, the network effect of iTunes, retail distribution control, and above all the Apple brand.

Maybe Rubinstein will find a career later in private equity.  It’s more forgiving, and intelligence is more predictably rewarded.

Side anecdote — my almost career at declining Palm

Palm’s executive headhunter approached me around 2004 as a potential VP of product marketing. Terrible fit, for a number of reasons on both sides, not least my total lack of public company marketing credentials. But two parts of this are relevant here.

1.  Palm’s strategic options are hamstrung by consumer ambitions

Our talks ended immediately after I outlined a proposed product strategy:  abandon the hopeless quest to gain scale in consumer phones, and focus instead on ”enterprise” phones:  ruggedized, WiFi, barcode reader, high-resolution camera, and deep software API.  Acquire Symbol Technologies, the largest industrial PalmOS hardware vendor.  Own the market for insurance claims adjusters, inventory clerks, security guards, etc.  Leverage Palm’s only hard-to-copy advantage — the world’s largest base of mobile software developers — with a more sophisticated OS and radically simplified software installation and update system.  (The latter is is exactly what Apple did 2 years later.)

My position, then as now, was that Palm was already doomed as a consumer play, for lack of scale. And success would have been pyrrhic, because mass market consumer phones have very low margins. Even for Apple, many times larger, with a strong brand and distribution advantages, success with the iPhone was by no means assured.

2.  Promotion to First Officer — of the Titanic

From a career perspective, would it have been worthwhile to become VP of a public company in terminal decline (if offered, which it wasn’t)? Probably yes, but not at all clear.  So I can really appreciate Rubinstein’s calculus in joining and remaining at Palm.

Who knows?  Had I gone there, I might by now be settling into a comfortable semi-retirement in private equity…

Leave a Comment

Older Posts »
Follow

Get every new post delivered to your Inbox.